FAQ

How do I clean the Seahorse?

For cleaning the Seahorse you can use a non-needle syringe, sometimes called an oral syringe.1. Remove the heating tip/coil
2. Use the syringe to squirt some isopropyl alcohol through the mouthpiece end.
3. Use a pipe cleaner, small brush, or Q-tip to clean inside the mouthpiece.
4. The alcohol should dissolve the wax residue, and drip through, and come out of the end where the tip attaches.
5.After rinse with warm water to clean any of the alcohol away.

Button stopped working

Please try the following steps:
1. Please check if the button can be pressed. It should click when pressed.
2. Press the power button 5 times in quick succession to turn on/off the device. The indicator light should flash white 3 times after.
3. If the indicator light did not flash, please try charging the device.
4. When connected to the USB charging cable, the LED light should be red to indicate charging.
5. After charging, press the power button 5 times to turn on the device, then press and hold the power button and test if the coil gets hot.

Flashing yellow light (5 times)

If the indicators light flashes yellow 5 times when you press the power button then this indicates an open circuit problem.  Sometimes this can be if the tip or cartridge isn’t on correctly if it was screwed on too tight.

Please also try the following steps:
1. Unscrew (anticlockwise) and take off the coil, use a Q-tip and some alcohol cleaner to clean any dirt or residue on the 510 thread end of the coil and the 510 thread hole of the seahorse.
2. Replace the coil by screwing it (clockwise) into the threaded hole.
3. Turn on the device and test if it now works.
4. If the indicator light still flashes yellow, please try another new coil to see if it resolve the issue?

Button stopped working

Please try the following steps:
1. Please check if the button can be pressed. It should click when pressed.
2. Press the power button 5 times in quick succession to turn on/off the device. The indicator light should flash white 3 times after.
3. If the indicator light did not flash, please try charging the device.
4. When connected to the USB charging cable, the LED light should be red to indicate charging.
5. After charging, Press the power button 5 times to turn on the device, then press and hold the power button and test if the coil gets hot.

Not heating the quartz tip

Please try the following steps:
1. Please check if the button can work fine? Does the LED indicator light show when turning on/off the device, do the indicators work when pressing the power button
2. Unscrew (anticlockwise) and take off the coil, use a Q-tip and some alcohol cleaner to clean any dirt or residue on the 510 thread end of the coil and the 510 thread hole of the seahorse pro.
3. Replace the coil by screwing it (clockwise) into the threaded hole.

Flashing yellow light (5 times)

If the indicators light flashes yellow 5 times when you press the power button then this indicates an open circuit problem.
Please try the following steps:
Sometimes this can be if the tip or cartridge isn’t on correctly if it was screwed on too tight.
1. Unscrew (anticlockwise) and take off the coil, use a Q-tip and some alcohol cleaner to clean any dirt or residue on the 510 thread end of the coil and the 510 thread hole of the seahorse pro.
2. Replace the coil by screwing it (clockwise) into the threaded hole.
3. Turn on the device and test if it now works.
4. If the indicator light still flashes yellow, please try another new coil to see if it resolve the issue?
5. When cleaning the Seahorse Pro be careful not to unscrew the inset screw at the center of the 510 threaded section where the tip/coil attaches.
If this screw is not securely in place, the vape will register a circuit error when the power button is pressed. Please ensure this screw is tight, secure and after cleaning.